Legal
Privacy Policy
This Privacy Policy explains how Maidscc Sales Global Ltd (“Maidscc Sales Global”, “we”, “us” or “our”) collects, uses and shares personal information when you visit maidsccsalesglobal.com (the “Site”), contact our sales team, or request a quote or booking for our cleaning services (the “Services”).
1. Who we are
Maidscc Sales Global Ltd is a private limited company registered in England and Wales (Company No. 17456637) with its registered office at 128 City Road, London EC1V 2NX, United Kingdom. We sell and arrange professional cleaning and housekeeping services for households and businesses, and we operate globally. We are the controller of the personal information described in this policy. Our contact details are at the end of this policy.
2. Information we collect
- Information you give us. When you chat with us, email us or contact our sales team, we receive the details you choose to share, such as your name, phone number, email address, your address or location, the services you are interested in and the content of your messages.
- Booking information. When you request a quote or book a service, we record details such as the type of service, schedule, property details and payment status.
- Information collected automatically. Like most websites, the Site records technical data such as IP address, browser type, device, pages viewed and referring pages, using cookies and similar technologies. See our Cookie Policy.
3. How we use information
- To answer your enquiries, prepare quotes and arrange the services you request.
- To operate our chat assistant and route conversations to a member of the sales team when needed.
- To provide, secure, maintain and improve the Site and the Services.
- To communicate with you about your quote or booking. Where you have agreed, we may also send you updates and offers. You can opt out at any time.
- To comply with legal obligations and to protect our rights and the rights of our users.
4. Legal bases
We process personal data under the UK General Data Protection Regulation and the Data Protection Act 2018 and, where they apply, other data protection laws such as the EU GDPR. We rely on the performance of a contract or steps taken at your request before entering into a contract, our legitimate interests in running and improving our sales service, your consent where we ask for it, and compliance with legal obligations.
5. How we share information
We do not sell personal information. We share it only where needed to deliver the Services: with the service teams who deliver the cleaning services you book, with service providers who help us run the Site, the chat assistant and the sales line (for example hosting, messaging, email and analytics providers), with professional advisers, and with authorities where required by law or where necessary to protect someone’s safety. Service providers are bound by contract to use information only on our instructions.
6. International transfers
We are registered in the United Kingdom and operate globally. Personal information may therefore be transferred to and processed outside the UK. Where required, we use appropriate safeguards such as the UK International Data Transfer Agreement or standard contractual clauses approved under applicable law.
7. Retention
We keep personal information for as long as needed for the purposes described above, typically for the duration of our relationship with you and for a reasonable period afterwards to meet legal, accounting or reporting requirements and to handle any disputes.
8. Security
We use administrative, technical and organisational measures designed to protect personal information against loss, misuse and unauthorised access, including encryption in transit and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Your rights
You have the right to access, correct or delete your personal information, to object to or restrict certain processing, to data portability, and to withdraw consent where processing is based on consent. You also have the right to lodge a complaint with the Information Commissioner’s Office (ico.org.uk) or, where applicable, another supervisory authority. To exercise your rights, contact us at sales@maidsccsalesglobal.com. We will respond within one month.
10. Children
The Site and the Services are intended for adults. We do not knowingly collect personal information from anyone under 18.
11. Changes to this policy
We may update this policy from time to time. The effective date at the top shows when it was last revised. Material changes will be posted on this page.
12. Contact us
Maidscc Sales Global Ltd
128 City Road, London EC1V 2NX, United Kingdom
Phone: +44 7536 643588
Email: sales@maidsccsalesglobal.com
